Satellite cares to use the highest quality recycled packaging available.
Important Compliance Requirements
UPS and other carriers we might occasionally use can only deliver wine to customers who are 21 years or older.
Important COVID Update
UPS and FedEx declared that in order to protect their workers and customers, they no longer require a signature on delivery. This does not mean they will drop a wine box at your door. UPS delivery workers will make sure the person receiving the wine is 21 years or older, and will ask for his/her name - only then do they deliver the package.
Shipping Rates and Options
An important premise: wine bottles are heavy – about 3 pounds each – and shipping is expensive!
Satellite is a little shop, not a big international conglomerate! We wish we could save you the shipping but we want to stay in business!!
We do have preferred pricing with UPS and will always pass through our savings 100% to the customer. We do not charge a premium on shipping and never will.
Placed an order. What next?
1. You will receive an order confirmation email with your order summary.*
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your tracking information.
3. Please track your package using the tracking service.
4. The carrier will attempt delivery a maximum of 3 times. After 3 delivery attempts, your package will be sent back to our warehouse.**
*Please ensure your email address is correct, otherwise, you will not receive the order and shipping confirmation emails.
**If delivery is attempted 3 times with no success or if you fail to retrieve your package at the carrier depot by the stated deadline, the shipping fee will not be refunded to the customer.
If you are not satisfied with your purchase, please contact us at (805) 364-3043 or via e-mail at firstname.lastname@example.org between 9 am and 5 pm Pacific Standard Time, Monday through Sunday, we would like to understand and try to solve your concerns.
We may make arrangements for a return and refund if appropriate, and only after we receive unopened products back to our warehouse.