Shipping policy
Shipping Pledge
Satellite cares to use the highest quality recycled packaging available.
We ship via UPS ground to most US states (*Alaska, Hawaii, Mississippi, Utah - excluded)
Some states charge additional taxes (New Hampshire, for example) for delivery - these will be billed additionally in a followup charge to release shipping. If you do live in an additional tax state we recommend shipping to a nearby UPS Store or PO Box in a neighboring state.
Important Compliance Requirements
UPS and other carriers we might occasionally use can only deliver wine to customers who are 21 years or older. If an order is deemed undeliverable and returned to Satellite - additional shipping will be charged to send the order out again.
Shipping Rates and Options
An important premise: wine bottles are heavy – about 3+ pounds each – and shipping is expensive!
Satellite is a little shop, not a big international conglomerate! We wish we could save you the shipping but we want to stay in business!!
Placed an order. What next?
1. You will receive an order confirmation email with your order summary.*
2. As soon as your order ships from the warehouse, you will receive a shipping confirmation email with your tracking information.
3. Please track your package using the tracking service.
4. The carrier will attempt delivery a maximum of 3 times. After 3 delivery attempts, your package will be sent back to our warehouse.**
*Please ensure your email address is correct, otherwise, you will not receive the order and shipping confirmation emails.
**If delivery is attempted 3 times with no success or if you fail to retrieve your package at the carrier depot by the stated deadline, the shipping fee will not be refunded to the customer and reshipping will be charged at the cost of the service.
Return Policy
If you are not satisfied with your purchase, please contact us via e-mail between 9 am and 5 pm Pacific Standard Time, Monday through Sunday, we would like to understand and try to solve your concerns.
We may make arrangements for a return and refund if appropriate, and only after we receive unopened products back to our warehouse.
Please note that not liking a product is not an eligible reason for return and that all sales are final.